Fencing Contractor Local SEO Mini Audit

Local SEO Mini Audit of a Fencing Services Website

Below is the transcript of a recent mini audit I conducted on a local business website.  It is just an overview audit but I do cover the main elements of a fuller audit.  I look at the overall look and feel of the site, keyword research, competitor analysis and Google My Business Audit.

Here is the video I put on my YouTube channel – https://www.youtube.com/watch?v=F7D5Till7fY&

SEO Audit Transcription

Hi, this is Simon Kensington-Fellows from Kensington SEO and I’m just going to the quick run through of a local business site in the Northampton area. It’s a fencing company and I just want to look at the site and see how we could improve the on page so that this website would rank better in Google and through ranking better generate more leads and inquiries for this business. Now, the moment, the company that I’ve chosen here, I’m completely at random. It’s on page two for the keyword, a fencing services Northampton. And so I’m just going to have a look at this site and see over the next 10 or 15 minutes what they could do to improve it. I’ve done a little bit of research into the keywords and a little bit of research into the Google My Business and I’ve also done a little bit of competitive analysis to see what other pages are ranking for other companies.

Look and Feel of the Website

So let’s crack on. The first thing I’d like to look at when looking at a site of this kind is the look and the feel. Does it, does it give off trust signals? Because if you’ve got a site that doesn’t look trustworthy, then it’s going to be harder for to encourage people to do whatever you want them to do, whether it’s to, in this case, make a phone call or whether it’s to fill in a form or whether it’s to purchase directly. So the first thing we can see here is that the site has got an https although it’s not good a green padlock, that may just be the browser setting that I’ve got here, incognito but it has an https, which is a good ranking signal and it has a telephone number, some pictures. But aside from that, it doesn’t really offer any other kind of trust signals. And it isn’t GDPR compliant, there are no Terms of Service, Privacy, Cookie policy notices.  This really does need fixing urgently.

There are no marks for local business bureaus. There’s no kind of trade association marks, there’s no kind of business chamber type, links that you might expect on a local business website. So adding those sorts of links or badges or certificates that you get from being associated with those organisations would add some trust factors to this page. Now I notice this page is made by Yell so they’re kind of cheap and cheerful sites that are put up without consideration for search visibility but even so there’s a lot of sites that kind of come back from the web designer looking like this. So there are things that we can do here that will help other sites like this.

Basic Local SEO Keyword Researchkeyword research for local seo audit

So in terms of looking at the keyword research, I have gone through and looked at Google keyword planner and I’ve put the three terms, fencing, fencing services, fencing contractors and I can see that I’ve got a number of keywords to come back from the keyword planner. So you can see this 1,333 here and I think the two most relevant ones here, are fencing contractors and fencing services. Now this one has a bid price, which means that people are paying around about fifty cents per click for the ads that you see on the side of the page. So at the top pair, if we had any ads then they’d be paying around about fifty cents for those clicks.

So looking at commercial intent that suggests that people who are bidding on these keywords believed that fencing contractors are a better keyword than fencing services. Now I tend to agree with that simply because when you look at the Google my business, which is the free listing that any business can complete, we see that the primary category for fencing services is actually fencing contractor. So fencing contractor is what Google believes is the most relevant for fencing services as you can see, fencing services. So one of the tips that you can use to help rank better is to make sure that your website is in alignment with the Google My Business primary category. So if you’ve got a Google My Business listing and your primary category, which is here is fencing contractor, and if you add fencing contractor to your website, then Google’s going to be able to make that, that link much more easily and in turn will probably rank you higher than those that don’t have that on page somewhere. So when we look at how Bell Fencing Services, we can see that they don’t have fencing contractor anywhere on the website.

Competitor Analysis

So that’s one of the things that I would do. Now, this is interesting. This is the top ranking page for fencing contractors and they’ve got a lot more content on their page, a lot more links. They’ve got reviews, they’ve got generally a site looks a bit dated, but it’s got a lot more content on it. You can see on the bottom of their page here, they’ve got their address which makes it nice and easy to find. It doesn’t look as if they’re hiding anything. You can see up here that they’ve got their page title is Northampton fencing services, so they’ve got their keywords in there so it was probably one of the reasons that it’s helping them to rank higher in Google. Whereas we come back to our target site here. It’s kind of fairly plain and a bit simplistic in contrast to that.

So I’m looking at the on-page details for our Bell Fencing Service and we can see here that the main target here is fence panels, pergolas and steel fence and in Northampton, now that’s quite a mix of things. So we’re looking at fence panels and pergolas and steel fencing. Now those in my mind from experience, those are probably two different things to be lumped in on the same page. Google is going to be there thinking, well, is this page about fence panels or about Pergolas, which is arguably nothing to do with fences other than made from wood generally speaking and steel fencing and how does that fit in with that kind of fencing panels and things. So these keywords probably deserve their own pages rather than being all kind of lumped in on one. Google likes to have things laid out for it.

On-page Audit

And the simpler you can make Google’s life the better and you get rewarded with higher rankings. So when we look at the H2’s and the H3’s, we see that there isn’t anything in the, in these heading tags that would give Google the idea that this is wanting to be ranked for fencing services or even fencing contractor, which is the keyword phrase with the most commercial intent. We look at the word count, we’ve only got 274 words, so that’s not particularly high. The title has got the fencing services, but it’s part of the brand name so this is reasonably well optimized, but I think if we were looking at fencing services or contractors, then we could probably make this a bit more specific for fencing services, fencing contractors in Northampton.

Now, the meta description here, which is the bit that shows up in the snippet in Google’s search results, you can control what this says by putting the right code on the page. If you don’t put the right code, Google will just pull a random snippet. Now if you add the keyword into the Meta description, you’ll find that you’ll get more consistent rankings, so it would be a good idea to put in fencing services, fencing contractors in here as well, so this a reasonable length, but we would just want to put in the keyword in there so that it makes it easier for Google to understand what the page is about.

So in terms of the site strength and authority, it really isn’t up to much and traffic-wise it’s probably not getting a great deal. It’s ranking for fencing Northampton as number 15, Northhampton concrete posts at 49 and timber supplies at 98. So it’s certainly not on page one for any terms. And here we’re talking about page four, five and an even higher on here. So in terms of being found on Google, this website is failing big time in terms of generating any kind of reasonable amount of phone calls or enquiries for this company and all that could be changed just by adding some more information onto the pages, restructuring the website and genuinely making it more google friendly. And they don’t take a huge amount of time. In terms of local ranking factors, the things that Google likes best and there are four of them, there is the page title, and that’s the bit that shows up in your browser tab, that needs to have your keyword phrase in it.

Then you’ve got what is called the h1 tag, your first heading tag, which is usually on the top of the page here. And then you’ve h2’s, h3’s which are the subheadings. And in those, usually you want to put a variation of your keyword and then you want to make sure that you have your main keywords in the first paragraph and the last paragraph, the first and last 100 words are best. And you also want to make sure that you’ve got plenty of content on the page to describe what that service is. Aim for just a bit more than your competitors. So probably if we’re looking at garden and security fencing, probably find that these are actually two different target groups. People might be looking for garden fencing and then other people might be looking for security fencing. So probably a good idea to create two pages. So we’ve got one page that targets garden fencing and then another one that targets security fencing, and then we can label up those pages appropriately so that there’s no confusion at all so that when Google is thinking about where to put that page, it knows what this page is all about.

Garden fencing, the page titles mentioned garden fencing, the h, one tag mentions, garden fencing, the h2 tags mentioned variations of those. The content is about garden fencing and so that’s the sorts of things that you want to be looking at when you’re putting together a page and wanting to get it ranked in Google. Now I’ve done some analysis on a with a tool that I’ve got. I’m using the keyword phrase fencing services in Northampton now. This has pulled out a number of variations and if you recall, I mentioned about putting these variations in places like your h1, h2, h3 and h4 tags, and within your content, these are the sorts of words that you should be having in your content for this keyword. So including words like fencing, contractors, fencing contractors, Northhampton fencing services, Northhampton fencing services, fencing services, a fencing company, these are the phrases, the words that Google likes to see an irrelevant to this keyword.

So these are the sorts of things that we need to be putting on our page. Now that’s in part come from some analysis of the top ranking sites that I’ve pulled out here and these are local business competitors and this has given us a page score of 47 per cent, which is not very good at all. So if we wanted to improve this page, then there are some recommendations that we can do here. So we ought to put our keyword in the main URL, we want to put it in the page title. We want to make sure that it’s in the h1 tag. Now from our analysis, the rest of these are okay for the variations and it seems that we’re over optimized for the variations. So we need to look at how we can perhaps remove some of these references where we are talking about these more than we’re talking about our keywords. So the things that I would do is look at going through some of these and making sure that I am not over optimised and not under optimised. So those are some of the things that I would look at. I would also look at adding some more words to the page. The average target count here is just under 400 so we can put a good deal more relevant content on our page to help to boost the relevancy of our page. And I did another analysis here. Using keyword fencing contractor, now fencing contractors, for this site, ironically optimise a little bit better, but again, we are under optimised in those key areas and for the variations were over optimised. So these are some of the things that I would look at in terms of trying to get this page ranking better.

Google My Business Audit

Google My Business analysis

Google My Business Analysis

The other big issue is that this site doesn’t have a Google My Business listing. Now Google My Business (GMB) is free to set up and it’s relatively straightforward to go through, but it is important that you fill it out properly and you make the correct links between your Google My Business listing and your website. The important thing to bear in mind is that the maps listings account for about 33 per cent of clicks on a page. So if you’re going to be in the top three here, you’re likely going to get some of the third of all of the clicks. Now, about 10 per cent of the clicks will go to any adverts and then the rest will go to the first two or three results down here. So as you can see, being up here is a huge benefit to your company. And so optimising your Google My Business listing is vital to getting clicks. So that’s another recommendation that I would make for our business here, is to improve the content on the page using some of the tips that we’ve gone through and also creating a google my business listing for this so that they can start to have a shot at ranking up here and getting the lion’s share of the clicks, which will generate more inquiries to the business. So hope you found that useful when I’m Simon Kensington-Fellows from Kensington SEO. Many thanks.

Audit Summary

This Yell made site doesn’t work as a lead generating site on so many levels, aside from the main fact that it isn’t GDPR compliant and could render the owner subject to prosecution!  Aside from the compliance issue, this site may just be a ‘brochure site’ like an online business card or maybe somewhere to send paid traffic.  Although due to the lack of legal policy pages I doubt it is Google Ads compliant.

We offer a full audit service and you can read more about the SEO audit here

 

 

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Search Marketing Specialist [Certified]

Certified Search Marketing Specialist

During this search marketing specialist SEO course, I learned that SEO is continually evolving and how to best optimise websites for improved visibility in the search engines which will result in more traffic (assuming you’re targeting the correct search intent) and more leads or sales. As Google refines its search engine algorithms updates like Panda (site quality) and Penguin (link quality) change the rules of SEO.

Being a search marketing specialist means you are skilled at getting a website ranked in the search engines.  Getting ranked (and staying ranked) means your website needs to meet a ‘quality standard’ and needs to get links from other websites that are both relevant and meet the required ‘quality standards’ themselves.  A search marketing specialist will be able to advise on a search strategy that will both improve the quality of the website and help it to acquire more backlinks.

In addition to developing a search marketing strategy, a search marketing specialist will be able to implement the changes necessary for improved visibility in the search engine results page.

During this Search Marketing Course, I refined my knowledge on how to develop a comprehensive organic traffic strategy that will stand the test of time.

Search Marketing Course Content

In this introductory lesson, I learned more about how search marketing has evolved, the three big players in search marketing and how Intent Based Search Optimisation (IBSO) is the new normal in the search marketing field.

  • The State of Search
  • The 3 Players
  • Discoverability and Availability
  • What Are Search Queries?
  • Search Marketing Goals
  • Introduction To Earned Media and Link Building
  • Introduction To UXO and RXO
  • Intent-Based Search Optimisation (ISBO)

Intent, Context and Assets:

Every search query begins with intent and context. In this section, I learned how to determine that intent and provide the assets that satisfy that intent.

  • How We Use Search Engines
  • The Tyranny of Physical Space
  • The Long Tail of Search
  • Intent-Based Keyword Research
  • Finding Intent And Context
  • Building Customer Avatars
  • Intent-Based Avatars
  • Keyword Research Tools
  • Keyword Modifiers
  • Intent-Based Keyword Research
  • Choosing Assets

Channels, Optimisation And Ascension:

Search has become much larger than Google and Bing. In this section, I learned about optimising for traffic on less competitive platforms like YouTube, Pinterest and Amazon.

  • Channels, Optimisation And Ascension: The Big Picture
  • Choosing The Right Channel
  • Ascension As Optimisation
  • Channel Optimisation: Web Page
  • Channel Optimisation: Blog
  • Channel Optimisation: Amazon Product Page
  • Channel Optimisation: YouTube
  • Channel Optimisation: Pinterest
  • Channel Optimisation: iTunes
  • Channel Optimisation: Review Sites

Experience Optimisation:

If you want traffic from Google and Bing you’ll need to optimise the experience of your user and the experience of the search robot. In this sectio, I went through the process of conducting a 23-Point Search Marketing SEO Audit

  • About Content Management Systems
  • Domain Audit: Site Command
  • Domain Audit: Google Webmaster Tools
  • Domain Audit: Google Analytics
  • Domain Audit: Sitemap
  • Domain Audit: robots.txt
  • Domain Audit: Backlinks
  • Domain Audit: 404 Page
  • Domain Audit: Internal Site Search
  • Domain Audit: Navigation
  • Domain Audit: Accessibility
  • Domain Audit: Mobile
  • Domain Audit: Value
  • Page Audit: Layout & Design
  • Page Audit: Mobile
  • Page Audit: Keyword Targeted
  • Page Audit: Keyword Cannibalization
  • Page Audit: Cross-Linking and Siloing
  • Page Audit: Share-ability
  • Page Audit: Duplicate Content
  • Page Audit: Stranded Page
  • Page Audit: Redirects
  • Page Audit: robots.txt and Meta robots
  • Page Audit: Page Load Speed

Earned Media and Link Building:

When another site links back to your website it is effectively a ‘vote of confidence’ and Google rewards your website by passing on some of that reputation to your website,
this is often referred to as ‘Google Link Juice’.  The more ‘juice’ your website gets from other quality sites in your niche the more authority your site earns and this usually results in higher rankings.

    • Paid and Owned Media
    • Link Building Today
    • Earning Links: Cross-Linking
    • Earning Links: Competitive Research
    • Earning Links: Content that is Generous
    • Earning Links: Build Link Bait
  • Earning Links: Create Primary Research
  • Earning Links: Getting Out More
  • Earning Links: Newsjacking

You can find more information about the Search Marketing Specialist course and other Digital Marketer online marketing certifications here

https://credly.com/sharedembed/14545903

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Does Your Business Need Local SEO In 2017

Local SEO Is A Vital Marketing Strategy You Can’t Afford To Ignore

SEO is dead, then it’s not, then it is then it’s not! As a business owner who serves customers in a geographic area, it is confusing and difficult to know who to believe. To be upfront, I have never agreed with the naysayers, I believe it is more important than ever to optimise your website for search.

I say this for two main reasons, firstly, new websites are getting published every day and secondly, because Google is constantly refining the way it decides which order to place websites.

So, if you have been asking yourself if your business needs local SEO?
The answer is YES – in fact, I’d argue that it’s more important now than ever before. Here’s why.

Local SEO – The State Of Local Search

Let’s start by reviewing some local SEO facts. The main facts you need to know:

  • 50% of consumers who do a local search on their mobile phone – and 34% of those who search on a tablet – make a visit to a local business within the next 24 hours.
  • 18% of all searches on a mobile device lead to a sale within one day.
  • 93% of searches with local search intent is shown the Google local business three-pack at the top of the search engine results page.
  • 60% of all adults use their mobile devices to look for local businesses.

These stats are proof that local SEO still vital for local businesses.

Ignore Local SEO At Your Peril?

If you’re not convinced. After all, optimising your site for local search can be confusing, time-consuming and expensive, especially if you need to hire a Local SEO expert to audit and implement any changes.

Without going all doomsday scenario on you the worst thing that’s likely to happen is that your competitors are found instead of you. Now, if you have no competition then that may not be a concern but let’s face it, most of us business owners have at least a few competitors.

Another interesting local search fact is that the higher up the list for a search term the more clicks you will get. Now that may sound obvious! But what is surprising is just how much more clicks the higher positions get when compared to the lower ranking sites. Here is some data on click-through rates (CTR) for the first page of Google. As you’ll see the first 3 positions attract nearly half of all the clicks.

  • Position 1 – 20.5%
  • Position 2 – 13.32%
  • Position 3 – 13.14%
  • Position 4 – 8.98%
  • Position 5 – 9.21%
  • Position 6 – 6.73%
  • Position 7 – 7.61%
  • Position 8 – 6.92%
  • Position 9 – 5.52%
  • Position 10 – 7.95%

Not optimising your website’s SEO can hurt you in several ways.

  1. Incorrect online listings, also known as NAP (Name Address Phone) listings, can confuse Google (and Bing) because the search engine won’t know what it the correct business name address or phone number is and won’t show your website when it should.
  2. The lower your Google rank, the fewer clicks you’ll get.
  3. You will be unlikely to be in the Google 3-pack (the maps section at the top of a local search) – the 3 pack gets a vast number of clicks, especially on mobile searches so your competitors will get the click instead.
  4. Paying more for AdWords clicks. SEO doesn’t make AdWords cheaper but if your website ranked higher you wouldn’t need to pay so much for adverts.
    In summary, if you rely on the web for generating leads and sales then cutting corners on SEO will cost you more in the long run.

5 Tips to Get Your Local SEO Working For You.
I’m going to list out 5 tactics you can use to improve your visibility in the Google search engine. These tips will also help your rankings on the other search engines too. You can do these yourself if you know your way around making changes to your website and your Google My Business account. If you’re not happy about doing this then call in a Local SEO consultant like Kensington SEO to help.
#1: Claim Your Listings And Make Them All The Same
This is important. Every time your business name and address appear online, the information must be both correct and identical.
Google tracks all the mentions of your business name, address and phone number the more mentions and the more trustworthy the sites it finds you on the higher it is likely to place you in the search engine.
For example, Google may have your address as 1 High St but you use 1 High Street whenever you add your business listing online. Even this slight difference is likely to dilute your presence and can affect your rank. So, check your Yelp, TripAdvisor, Yell pages etc. for any discrepancies.
#2: Add Local Keyword Terms in Your Website Tags and Descriptions
So many websites miss out this step. Yet the URL, Page Title and H1 tags have a massive impact on search.
Pro Tip: don’t rely on your web designer to do this, optimising for search and building websites are two different disciplines.
Title tags and meta descriptions play an key role in telling Google what a particular page is about and subsequently what search queries to show your website for.
It is essential to add your town, city or service area and what you do to these tags. E.g. Dog Walker in Kettering.
When your business appears on Google’s search engine results page (SERP), searchers see your title and meta description.
To make the best use of this tip, place the local information as close to the beginning of your tag and description as possible, it is best to keep the title tag to less than 60 characters so it doesn’t get truncated by Google.
#3: Your Website Must Be Mobile-Friendly
More searches are done on a mobile device than on a desktop/laptop these days so your website must be easy to use on a small device. This means it must load fast and be easy to read.
Here are some mobile optimisation tips:
 Make sure the content is responsive to the changing screen size, a single column is usually best for a mobile device.
 Use small images so they load quickly.
 Make buttons easy to use so clicking is easy.
Mobile users account for over 50% of visits and they will click away if your website is a pain to use on a smartphone.
#4: Use Google My Business
Google My Business is free and it is your way of telling Google exactly what you do, where and when you do it. This has a massive impact on your local SEO.
Get started by clicking the link above and verify your business. To make sure that only genuine businesses get listed they will verify your address the old-fashioned way – by sending you a postcard with a code on it. It usually comes within a week and when you get it go back to your Google My Business listing and enter the code to verify it. Once done, you’ll be able to update your information such as opening and closing times, add photos and videos and a detailed business description. The more information you include the higher you will tend to rank.
#5: Use Schema Markup like JSON LD
My last tip in this article is the most technical of the lot, but it can make a dramatic difference to your search engine visibility.
Schema markup is code you add to your website. Imagine Google spoke in a different language, schema markup code is Google own language. This makes it really easy for Google to understand exactly what your business is all about so it can show you for relevant search queries. Here are some examples of information you can add in markup code.
 Maps
 Phone numbers
 Products
 Menus
 Business hours
 Events
 Payment methods
There are hundreds of different elements you can add to the code. You can find a list here. The more code you use the better Google will understand your business.
Optimising For Local SEO Is A Vital Marketing Strategy As We Head Into 2018
If you have local customers looking for your products or services, you must optimise your website and online profiles correctly or you’ll miss out on sales. Perhaps worse than that you’ll find your competitors business growing at the expense of yours and who wants that?

12 digital marketing and customer experience tips for success

https://i.imgur.com/t3TMXhP.png

Creating great customer experiences separates market leaders from the rest of the pack. Here are 12 ideas, best practices, strategies and words of advice for advancing your digital marketing efforts in the year ahead.

You put on a show in Vegas, you gotta give the crowd glitz. And that’s exactly what Adobe did with its recent Adobe Summit 2017, which featured a motivational talk from Peyton Manning, surprise appearances from Ryan Gosling and Penn & Teller, and Saturday Night Live’s Kate McKinnon showing off her improv genius.

But marketers were there to learn, and the conference delivered on that front, too. Here are 12 digital marketing ideas, best practices, strategies and nuggets of wisdom shared during the summit.

1. Digital transformation is ‘all or nothing’

During the Summit’s keynote, Adobe CEO and President Shantanu Narayen addressed the pain points many organizations face today: The need to stay ahead of competitors, the struggle to achieve digital transformation, and, above all, the need to deliver exceptional customer experiences.

“Just when we think we’ve figured out our strategies, new experiences and technologies emerge, creating more fear across industries than I’ve ever seen,” Narayen said. He cited Adobe, circa 2008, as an example of a company at a crossroads. At the time, “our growth was stagnating,” he said. Mobile was “upending” Adobe’s desktop software model. “We weren’t mission-critical to where our customers were heading.”

Adobe executives decided the company needed to transform from being “leaders in content creation” to “leaders in content creation and data,” including analytics, Narayen continued. “We moved from box software to monthly cloud subscriptions, and we had to earn that business every day. We persevered, experimented and evolved.”

Most every company has its version of that story today, or soon will. Narayen added: “Preserving the status quo is not a business strategy. Digital transformation is all or nothing.”

2. Customer experience is the new battleground

A brand that hopes to survive and prosper must transform into an “experience business,” where delivering an amazing customer experience is the top-line business goal, Narayen said. Creating great customer experiences separates market leaders from the rest of the pack, he added.

But becoming an “experience business” is by no means easy. Such a transformation creates “an all-hands-on-deck moment for companies,” said Brad Rencher, Adobe executive vice president and general manager of digital marketing, during the keynote. “It’s not just the charter of the marketing department. We’re all stewards of the customer experience.”

We’ve reached the point where customers dictate their relationship with brands, and not the other way around, as it once was, said Forrester analyst James McCormick in a separate session. “We’ve given customers many digital ways to engage with us, and they can engage with our competitors, too.” And they can easily move on to a competitor if their experience with your brand is unsatisfying, he pointed out.

3. Four tenets of becoming an experience business

Rencher offered his take on the 4 tenets that successful experience-focused businesses have in common:

The company must know and respect its customers — and know what they want before they ask.
The company must speak in one voice across sales, marketing, support and all other functions.
Technology should be transparent to the customer. “Don’t make (the experience) about the technology,” Rencher said. “The medium is not the message. The experience is the message.”
The company must delight its customers at every turn so that customers’ expectations of the brand “consistently, constantly elevate.”

As an example, Rencher said automotive companies are transforming into experience businesses. In the past, they sold cars. But cars are evolving into ‘experience pods,’ where technology personalizes your experience with music playlists, temperature controls, speed settings and more. “Pretty soon, the least interesting thing you will do with your car will be to drive it,” he added.

4. Enterprise execs lack vision for digital disruption

According to Forrester, 89 percent of enterprise executives believe digital will disrupt their business within the next 12 months. But only 27 percent of CEOs say they have a clear vision for digital transformation of their business, McCormick said.

Similarly, 73 percent of executives say their firms aspire to be data-driven, but 29 percent say they’re not adept at being data-driven. The result is a big disconnect between all the data that’s being collected about customers and businesses that are successfully turning that data into action, McCormick said.

“You’ve got two seconds to get a mobile experience right the first time,” added R “Ray” Wong, principal analyst and chairman at Constellation Research, in the same session. “And if it’s bad, they won’t come back.”

Put another way: “Make sure your loyal (mobile) visitors come back again and again, because your competitors are trying to steal them,” said Gaffney.

In a separate session, Travis Sabin, mobile app and analytics product manager for Adobe, said that 61 percent of mobile web users are unlikely to return to a site if they had a bad experience.

8. Plan for a future in which people don’t buy things

Many consumer brands are focused on selling their products in the largest volumes possible. But in the age of Uber and Netflix, many consumers “don’t own things anymore, they’re accessing them,” said Wong. “So, when you think about how to sell something, think about what is the smallest unit you can sell and be profitable. Think about how you might not be selling products anymore, you might be selling services. Choose technology to support that business model. Understand that speed and time to innovation trumps perfection. It’s better to move forward than to try to move perfectly. And don’t hang on to the past, or to an old business model, or someone will disrupt you and you’ll have to respond.”

9. Focus less on campaigns

Content marketing has a success rate of only 30 percent, according to Joe Pulizzi, founder, Content Marketing Institute, in a session on content marketing. The low rate is because, too often, marketers think in terms of campaigns that have start and end dates. But you should think of content marketing as publishing, and “publishing never ends,” he said.

“It takes time to build an audience, and most marketers are very impatient,” Pulizzi added. “The average time from the start of content marketing to monetization is 12 to 18 months.”

10. Email marketing still rocks

In terms of overall content marketing effectiveness, email marketing tops the list of channels, ahead of social media networks, said Pulizzi. “Email is the best thing we’ve got as marketers.” With email, you can communicate directly with, and gain valuable insights into, your subscribers. There’s no gatekeeper standing between you and your customer, as there is with social media networks like Facebook.

For example, Starbucks has built a following of nearly 5 million people on Google+. But how will those followers benefit Starbucks if Google+ goes away?, Pulizzi asked. It’s better to focus primarily on channels, like email marketing, where you can completely control the interaction with fans and followers.

11. Mobile apps and mobile websites serve different purposes

Is a branded mobile app or a mobile website better for attracting, engaging and delighting customers? The answer: It depends.

Mobile apps are best for providing location-aware offers and features, messaging with customers, encouraging customer loyalty with rewards or other offers, providing customer service and enabling offline functionality, while the mobile web is ideal for enabling local searches, sharing URLs on social media, reaching new customers, increasing your brand’s exposure, influencing purchase behavior and easily updating content, said Benjamin Weiss, product manager for pharmacy store chain Walgreens, which offers both a mobile website and a mobile app. Weiss spoke during a session in which mobile apps were pitted against the mobile web.

Ideally, your brand should leverage both. But if your top goal is to reach new and existing customers, focus on the mobile web. A mobile app is recommended to engage customers and improve customer service.

12. Customer engagement starts with happy employees

Virtual reality, augmented reality, 360-degree live videos, AI, machine learning. With so many emerging technologies to enhance marketing and customer experience, where does a CIO focus?

The technology is important, of course. But CIOs should focus, above all, on their team members, said Adobe CIO Cynthia Stoddard in an interview. “There’s been a lot of talk about how to digitize the workspace to focus on customer experiences,” she said. And while that’s important, CIOs “need to take some of that strategic thinking and apply it to their workforce. How do you prepare your organization to really be a leader in the future? How do you support the changing base of employees and give them the tools they’re happy with, to keep them from Ubering on to the next place? That’s the real challenge for CIOs.”

Source: 12 digital marketing and customer experience tips for success